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  • Panel, Countertop and Veneer Product Warranty

    Limited Warranty - Bamboo Panels, Veneers and Countertop

    PDF of Bamboo Panel, Veneer and Countertop Product Warranty

    For over a decade, Higuera Hardwoods has been committed to providing the finest bamboo products for your environment. Our name has always been associated with only the highest quality and beauty in our bamboo product lines. Coupled with Higuera Hardwoods great customer service, we are pleased to offer you one of the most comprehensive warranties in the bamboo industry.

    At Higuera Hardwoods, we are confident in our products and we would like to ensure that you are as well.

    Warranty Period: Six (6) years from the date of purchase

    Warranty Coverage:  Higuera Hardwoods LLC bamboo panels, veneers and countertops will not delaminate or separate as a result of any manufacturing defect during the duration of the warranty period. We also further guarantee that the bamboo panels, veneers and countertops will be free from defect when used for their intended interior applications, properly installed by a professional and maintained in adherence to the Higuera Hardwoods LLC instructions for care and maintenance.

    This warranty excludes damage or defects resulting from or in any way attributed to the following:

    1. Dents or scratches
    2. Damage caused during shipping is the responsibility of the shipping company (we will assist in claims for your behalf)
    3. Insect infestation after shipment departs our control.
    4. Improper moisture control on the jobsite.
    5. Improper storage, handling or installation of the products.(this includes improper installation of Higuera Hardwoods LLC products over flawed substructure/subsurface material and its preparation before installation).
    6. Delaminating from chemical contact or corrosive chemicals (including all other unapproved chemicals)
    7. Any variations in patterns, fading, color, natural markings or color darkening that are naturally developed or develop overtime.
    8. Abuse, lack of maintenance, neglect, abnormal use or misuse, negligence and any other unintended uses
    9. Finishes (including improper surface preparation) and all stains and finishes on unfinished panels/plywood or veneers
    10. Settlement or movement of the structure to which panels, veneers or countertops are fastened.
    11. Installation of any product with visible defects.
    12. Force Majeure, natural catastrophic events or any event beyond the control of Higuera Hardwoods LLC

    This Higuera Hardwoods LLC warranty applies to bamboo panels, veneers and countertops ("Higuera Hardwoods," "We," and "Our") and to the original purchaser ("You" and its other forms).

    Higuera Hardwoods LLC warrants that the bamboo panel/plywood/veneer products sold under this limited warranty are, at the time of sale and shipping, free of defects and adheres to all the industry standard’s specifications for bamboo products. Higuera Hardwoods further warrants that, when professionally installed and/or stored and handled, our bamboo panels, veneers and countertops will not delaminate or separate as a result of a manufacturing defect for a period of six (6) year from the date of original sale. All panel, veneer and countertops products are architectural indoor grade and must not be exposed to variations in ambient temperature, relative humidity, including moisture saturation, or any other sources of water moisture. Implied warranty does not provide for impact damage, normal use wear and tear, denting, gouges, scratches or surface damage from users failure to protect and maintain the material properly. There is no implied warranty coverage for variations in coloring, grain texture, natural characteristics or markings which are ordinary to natural bamboo products or which may develop over extended periods of time from natural occurrences such as exposure to sunlight or any other environmental conditions. Please note this is natural product, so slight variations and inconsistencies are inherent in the product. If unacceptable panels are found prior to or during the installation, they should not be installed and should be set aside. Notify Higuera Hardwoods LLC immediately. All panels must be reviewed with regards to quality prior to the installation. Already installed panels, veneers and countertops with visually unacceptable defects are not a warrantable claim.

    For complete information regarding our installation and maintenance please reference the Architectural Woodwork Institute (AWI) web site at www.awinet.org and the Hardwood Plywood and Veneer Association (HPVA) website www.hpva.org.

    Any damage caused to panels/plywood or veneers during shipping is the responsibility of the shipping company and is not covered under this warranty. All shipping damage claims and other claims MUST be submitted to Higuera Hardwoods LLC within 24 hours of shipment arrival and noted on the shipping BOL of the carrier.

    If any type of problem occurs with Higuera Hardwoods LLC bamboo panel products, the purchaser of the product must notify Higuera Hardwoods LLC at the company information below within 3 days of discovering any nonconformity by sending us a written notice with photographs (email is ok). The written notice must describe the purchaser’s contact information and describe the situation thoroughly, including the product location, product installation date and installers information. The purchaser must provide a reasonable amount of time for Higuera Hardwoods LLC to inspect the product prior to making any decisions.

    Higuera Hardwoods reserves the right to hire an independent, third party inspector to evaluate the claim. If the inspector determines that the cause of the failure is not a manufacturing defect, then the consumer shall pay the cost of the inspection. If, on the other hand, the inspector determines that the cause of the failure is a manufacturing defect, Higuera shall pay the cost of the inspection.

    If during the applicable warranty period, the panel, veneers or countertop does not conform to the preceding warranties, the owner of the product shall notify Higuera Hardwoods LLC as provided below. Within a reasonable amount of time, Higuera Hardwoods LLC will provide, at its option, one or more of the options listed below:

    1. Repair of any nonconforming or defective products
    2. Provision for the replacement of nonconforming panels, veneers or countertops with conforming or suitable material (colors may vary), including a reasonable allowance for associated costs of removal, but this allowance shall be included only during the first six (6) months of use and it does not include the cost of removal of fixtures/furniture/objects installed on the product or any other issues which may arise while removing the panel/plywood or veneers.
    3. Refund of the purchase price of any nonconforming panels/plywood or veneers that have not been installed, or refund for the percentage of the purchase price for the non-conforming products equal to the percentage of the warranty period remaining when Higuera Hardwoods LLC is notified of the nonconformity.

    THESE REMEDIES SHALL BE THE EXCLUSIVE AND SOLE REMEDIES FOR ANY BREACH OF WARRANTY.

    THE ABOVE WARRANTIES ARE THE EXCLUSIVE AND SOLE WARRANTIES GIVEN BY HIGUERA HARDWOODS LLC FOR BAMBOO PANELS/PLYWOOD/VENEERS. THEY SUPERSEDE ANY PRIOR, CONTRARY OR ADDITIONAL REPRESENTATIONS, WHETHER ORAL OR WRITTEN. ANY IMPLIED WARRANTIES, INCLUDING THE WARRANTY OF MERCHANTABILITY AND ANY WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE WARRANTY PERIODS FOR THE CORRESPONDING EXPRESS WARRANTIES ABOVE.

    Some states or districts do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

    Exclusion of Incidental and Consequential Damages

    IN NO EVENT SHALL HIGUERA HARDWOODS LLC BE LIABLE FOR ANY INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, WHETHER RESULTING FROM NONDELIVERY OR FROM THE USE, MISUSE OR INABILITY TO USE THE PRODUCT OR FROM DEFECTS IN THE PRODUCT OR FROM HIGUERA HARDWOODS LLC OWN NEGLIGENCE.

    Some states or districts do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.

    This warranty gives you specific legal rights, but you may have other rights that vary from state to state.

    Higuera Hardwoods LLC
    26273 Twelve Trees Lane Suite D/ PO Box 2067
    Poulsbo, Wash 98370

    Phone 360-779-4050
    Fax 360-779-4057

    E-mail: contact@higuerahardwoods.com

     

    26273 Twelve Trees Lane Suite D/ PO Box 2067 Poulsbo WA. 98370
    Toll free (888)300-2059 Phone (360) 779-4050 Fax (360) 779-4057

    www.higuerahardwoods.com

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